Jerry
Nelson
Bridging Business and Technology
P: (612) 685-7805
L:
http://www.linkedin.com/in/jerrynelson9700
EXECUTIVE SUMMARY
Decisive Business and Technology Leader. Visionary able to recognize
and adapt to rapidly changing business and technology environments. Aligning strategic initiatives with precision execution, making and
meeting service level requirements and consistently achieving cost and schedule
commitments. Strong Technical Partner to general management, sales, marketing
and operations – delivering results across all management functions to drive
profitable growth, create business alliances, establish and scale operations
and reduce costs.
EXPERTISE
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§ Requirements Gathering/Documentation |
§ Merger/Acquisition Due Diligence Gathering |
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§ Business Process Definition/Development |
§ Integration planning/implementation |
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§ Cost Containment, Cost Reduction |
§ Disaster Recovery Planning/Design |
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§ Technology Strategy Planning/Implementation |
§ Large IT Project Management |
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§ Business Continuity Planning/Design |
§ IT and Business Process Analysis (BA) |
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§ Technology and Business Management |
§ IT SOx program development/management |
PROFESSIONAL
EXPERIENCE
JNC, Inc., Plymouth
MN – 2016-Present
Senior Enterprise Architecture
§ CLIENT: Delta Air Lines – 2016 – Present
o
Responsible for architecture of disaster
recovery of core systems and applications within Delta
o
Required to present architecture to review
board
UnitedHealth Group (UHG),
Plymouth MN – 2011-2016
Senior IT Architecture Analyst
§ MANAGEMENT:
o
Interview and train new employees (or
consultants) with respect to UHG process and procedures
o
Govern designs for application groups
wishing to implement Statistical Analysis Software (SAS) and continued guidance
to peer engineers responsible for projects that incorporate SAS
o
Lead technology members of project groups through
the Infrastructure Development Process (IDP)
o
Lead and provide status to management for
all Black Ops projects/initiatives assigned
o
Estimating total costs for physical/virtual
infrastructure for projects and labor associated with implementation
o
Monitor performance testing and analyze
results to insure effectiveness and efficiency of delivered assets
o
Address vendor on behalf of customer to
validate solutions
o
Manage customer expectations and
interaction with all platform resources
§ ARCHITECTURE
& DESIGN:
o
Responsible to design enterprise infrastructure
to support business apps using Microsoft Visio and Microsoft Office
o
Assembled infrastructure application
requirements
o
Provide reference for application
augmentation to address inconsistencies in standard practice, regulatory
compliance and risk management
o
Create System Logical Design (SLD) used to
communicate planned implementation to all platform teams and application groups
involved in delivery of the solution using Microsoft Visio
o
Support the Project Management role with
interpretations, escalations and estimations
o
Largest project to date included $10
million in capital expense, $520k in operational expense and duration of 9 months
o
Provide support in the establishment of
organizational technical standards
o
Responsible for sourcing and testing new
solutions that may provide opportunities to increase efficiency and or
effectiveness of the organization’s infrastructure including the following
technologies: AIX, Linux, Windows,
Oracle, DB2, SQL, WAS/IHS, IIS, SAN, NAS, F5, Firewall, Routing, TCP/IP,
Clustering, Geo-HA, Disaster Recovery, DC Tenanting, Telecom, Cisco, IBM, HP
The Dolan Company, Inc., Minneapolis MN – 2001-2010
Director of Information Technology
§ MANAGEMENT:
o
Directly managed $1.9 million Corporate IT Operations Budget and spending plus
direct capital expenditures in excess of $2.5 million. Provided oversight of divisional budgets on
behalf of the Chief Operating Officer
o
Responsible for direct management of 30
employees; Oversight of 200 division employees
o
Managed Microsoft-based infrastructure and
operations for both divisions including all 79 physical sites; increased
efficiency through Business Process and
IT Process Improvements
o
Responsible for communicating with all
levels of constituents
o
Provided regular updates to Executive Staff
regarding technology initiatives and strategic objectives
o
Built the first corporate technology team
for Dolan Media. Responsible for hiring
all team members and defining roles
§ MERGER/ACQUISITION:
o
Responsible for pre-acquisition due
diligence gathering utilizing standard methodology questionnaire sent to seller
o
Attended site visits “in the open” and
“veiled” to directly assess seller’s assets and accuracy of diligence response
o
Responsible for estimating post-acquisition
IT spending amounts used in calculation of purchase price
o
Issued recommended hold-backs based on
assessments to reduce risk associated with acquisition
o
Attended/participated in acquisition
announcements to the new business unit
o
Responsible for all post-acquisition integration,
support, and operations
o
Developed business unit relationships in
anticipation of integration activity and long term support of operations
o
Proceeded with Integration process:
§ Analysis
of current operations, processes, procedures – essentially verified due
diligence
§ Secured
funding (usually done through acquisition cost estimation pre-acquisition)
§ Mapped
current operation to required operation process, procedures per Dolan standards
§ Developed
implementation plan – soup to nuts for IT operations (working with business
unit business and IT employees to determine all necessary points of concern and
develop comprehensive plan)
§ Gathered
staffing (internal and external staff) to work through implementation project
§ Rolled
new acquisition into the Dolan fold and provided ongoing support through
support department
§ OPERATIONS:
o
Worked with business units to develop Business Continuity and Disaster Recovery plans; Defined Business Requirements; Managed projects
to implement Disaster Recovery;
maintained run book documentation; Established Disaster Recovery test plans
including scripting, scheduling, and test administration
o
Designed and implemented two internal Datacenters and managed hosted facility
operations; Managed the effort to implement secondary datacenter in hosted
facility; Managed the effort to later move the hosted solution to the new
secondary internal datacenter; Responsible for operations in both datacenters
o
Introduced and Implemented Voice over Internet Protocol (VoIP)
technology managing the projects from procurement to production; Delivered
large Automated Call Distribution
Solution (ACD) as part of divisional requirements
o
Standardized equipment, communications and
vendor relation across the enterprise reducing cost and complexity, improving
performance, minimizing administration and leveling the skill set required to
maintain operations allowing Dolan to leverage resources across business units
and divisions
o
Established Help Desk process, procedures, escalation and Service Level Agreements (SLA); Defined metrics used to track
success or identify problem areas to focus on for each area; Championed the
effort to Outsource level one and
level two
o
Mitigated customer service issues regarding
missed SLA, personnel, and system failure events; Surveyed customers soliciting
feedback on service provided by support team; provided training where needed;
Held final decision rights on hiring efforts
o
Renegotiated IT and telecom contracts for
equipment and services saving millions of dollars during tenure
o
Delivered operational objectives through
centralizing Datacenter services
such as virtualization, communications, networking, storage and logical
security
o
Handled vendor relationships and leveraged
relationships to negotiate best pricing deals for major project purchases
§ PROJECT
MANAGEMENT:
o
Provided sponsorship for infrastructure
projects enterprise wide as well as projects management for:
|
§ Bulletproof
– Windows, MS Office, on DELL |
§ Mitel
& Nortel Voice over Internet Protocol (VoIP) |
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§ Central
SAN Platform |
§ Datacenter
Build Out |
|
§ Datacenter
Operations Move § Geo-HA
Microsoft SQL Implementation |
§ Migration
to Microsoft Exchange § VMware
Implementation |
o
Provided direct project management for
Corporate Technology and Enterprise Technology projects
o
Directly managed three project managers –
project managers were IT Management personnel whose duties included project
management for their respective projects
o
Used a Matrix
resource approach to staff projects using technology and business personnel
both FTE and contract
§ COMPLIANCE:
o
Developed and implemented Enterprise Wide IT Sarbanes Oxley (SOx)
program delivering three years of successful audits with only one control deficiency
in any given year (No significant deficiencies or material weaknesses)
o
Followed SOx guidelines using Top Down Risk Assessment (AS-5) to
determine SOx application with respect to IT
o
Established effective documentation
standards and implemented effective internal testing regimen verifying evidence
collection and strict adherence to policies and procedures as defined
o
Change
Management Process owner (Gatekeeper); Established process
and maintained all records associated with changes proposed to the corporate
production environment
o
Performed assessment to determine the need
to establish formal PCI compliance
o
Attended seminars/training to learn about
how best to secure PCI related applications to reduce risk to clientele
BORN Information Services, Wayzata MN – 1998-2001
Infrastructure Consultant
CUSTOMER: Rooster.com (2000 – 2001)
o
PROJECT:
“Be the IT Group”
§ Built entire corporate Microsoft
Standard infrastructure from the ground up for internal operations all the way
through to the internet point of presence.
Lights out datacenter, Servers, workstations, and network. Deployed Microsoft Office and Norton.
§ Established standards, developed
internal network, provided end user support, provided budgeting information,
managed datacenter build out and managed hosting services.
§ Performed business analysis and
documented business requirements during application acquisition projects.
§ Designed and implemented Disaster
Recovery. Maintained IT Disaster
Recovery run-book.
§ Established Help Desk and SLAs for
services.
CUSTOMER: Carlson Companies (1998 – 2000)
o
PROJECT:
“Travel Mail Project (CSS/CWT)”
§ Travelled to 68 clients of Carlson
Wagonlit Travel in 50 major cities within the US to convert CWT corporate
office email to Microsoft Exchange platform. Provided level three support on behalf of the Carlson Shared Services engineering
including troubleshooting application and infrastructure issues. Assisted with
hands on operational duties as well as site visits, user interaction,
documentation and application issue remediation.
o
PROJECT:
“Curtis L. Carlson Memorial”
§ Organized the team, created a memorial
website to Curtis L. Carlson upon the day of his passing, and splashing it to
EVERY Carlson Company user upon login. Worked with the designers and the
developers to give life to what the Carlson Family (Marilyn Carlson-Nelson)
conceptualized to be a lasting tribute to Curtis’ legacy.
o
PROJECT:
“Year 2000 Compliance for Carlson Family Office”
§
Lead
the team in the transition of Carlson Family Office applications to a status of
Year 2000 Compliant Environments. Certified applications based on compliance
with Year 2000 guidelines and industry standards. Lead test teams through the
entire life cycle of Year 2000 Compliance Testing. Provided Year 2000 Compliance related
technical profiles, test plans, waivers, test procedures, and test results to
project lead, application owner, and department manager.
EDUCATION
University of North Dakota, Grand Forks, ND
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· Bachelors
of Business Administration o Major:
Information Technology Management · Bachelors
of Science in Education o Major:
Business and Vocational Education |
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