Jerry Nelson                                                     

Bridging Business and Technology

A:  Maple Grove, MN 55369

P:  (612) 685-7805






Decisive Business and Technology Leader.  Visionary able to recognize and adapt to rapidly changing business and technology environments.  Aligning strategic initiatives with precision execution, making and meeting service level requirements and consistently achieving cost and schedule commitments.  Strong Technical Partner to general management, sales, marketing and operations – delivering results across all management functions to drive profitable growth, create business alliances, establish and scale operations and reduce costs.




§  Requirements Gathering/Documentation

§  Merger/Acquisition Due Diligence Gathering

§  Business Process Definition/Development

§  Integration planning/implementation

§  Cost Containment, Cost Reduction

§  Disaster Recovery Planning/Design

§  Technology Strategy Planning/Implementation

§  Large IT Project Management

§  Business Continuity Planning/Design

§  IT and Business Process Analysis (BA)

§  Technology and Business Management

§  IT SOx program development/management




JNC, Inc., Plymouth MN – 2016-Present

Senior Enterprise Architecture

§  CLIENT:  Delta Air Lines – 2016 – Present

o   Responsible for architecture of disaster recovery of core systems and applications within Delta

o   Required to present architecture to review board

UnitedHealth Group (UHG), Plymouth MN – 2011-2016

Senior IT Architecture Analyst


o   Interview and train new employees (or consultants) with respect to UHG process and procedures

o   Govern designs for application groups wishing to implement Statistical Analysis Software (SAS) and continued guidance to peer engineers responsible for projects that incorporate SAS

o   Lead technology members of project groups through the Infrastructure Development Process (IDP)

o   Lead and provide status to management for all Black Ops projects/initiatives assigned

o   Estimating total costs for physical/virtual infrastructure for projects and labor associated with implementation

o   Monitor performance testing and analyze results to insure effectiveness and efficiency of delivered assets

o   Address vendor on behalf of customer to validate solutions

o   Manage customer expectations and interaction with all platform resources


o   Responsible to design enterprise infrastructure to support business apps using Microsoft Visio and Microsoft Office

o   Assembled infrastructure application requirements

o   Provide reference for application augmentation to address inconsistencies in standard practice, regulatory compliance and risk management

o   Create System Logical Design (SLD) used to communicate planned implementation to all platform teams and application groups involved in delivery of the solution using Microsoft Visio

o   Support the Project Management role with interpretations, escalations and estimations

o   Largest project to date included $10 million in capital expense, $520k in operational expense and duration of 9 months

o   Provide support in the establishment of organizational technical standards

o   Responsible for sourcing and testing new solutions that may provide opportunities to increase efficiency and or effectiveness of the organization’s infrastructure including the following technologies:  AIX, Linux, Windows, Oracle, DB2, SQL, WAS/IHS, IIS, SAN, NAS, F5, Firewall, Routing, TCP/IP, Clustering, Geo-HA, Disaster Recovery, DC Tenanting, Telecom, Cisco, IBM, HP

The Dolan Company, Inc., Minneapolis MN – 2001-2010

Director of Information Technology


o   Directly managed $1.9 million Corporate IT Operations Budget and spending plus direct capital expenditures in excess of $2.5 million.  Provided oversight of divisional budgets on behalf of the Chief Operating Officer

o   Responsible for direct management of 30 employees; Oversight of 200 division employees

o   Managed Microsoft-based infrastructure and operations for both divisions including all 79 physical sites; increased efficiency through Business Process and IT Process Improvements

o   Responsible for communicating with all levels of constituents

o   Provided regular updates to Executive Staff regarding technology initiatives and strategic objectives

o   Built the first corporate technology team for Dolan Media.  Responsible for hiring all team members and defining roles


o   Responsible for pre-acquisition due diligence gathering utilizing standard methodology questionnaire sent to seller

o   Attended site visits “in the open” and “veiled” to directly assess seller’s assets and accuracy of diligence response

o   Responsible for estimating post-acquisition IT spending amounts used in calculation of purchase price

o   Issued recommended hold-backs based on assessments to reduce risk associated with acquisition

o   Attended/participated in acquisition announcements to the new business unit

o   Responsible for all post-acquisition integration, support, and operations

o   Developed business unit relationships in anticipation of integration activity and long term support of operations

o   Proceeded with Integration process:

§   Analysis of current operations, processes, procedures – essentially verified due diligence

§   Secured funding (usually done through acquisition cost estimation pre-acquisition)

§   Mapped current operation to required operation process, procedures per Dolan standards

§   Developed implementation plan – soup to nuts for IT operations (working with business unit business and IT employees to determine all necessary points of concern and develop comprehensive plan)

§   Gathered staffing (internal and external staff) to work through implementation project

§   Rolled new acquisition into the Dolan fold and provided ongoing support through support department


o   Worked with business units to develop Business Continuity and Disaster Recovery plans; Defined Business Requirements; Managed projects to implement Disaster Recovery; maintained run book documentation; Established Disaster Recovery test plans including scripting, scheduling, and test administration

o   Designed and implemented two internal Datacenters and managed hosted facility operations; Managed the effort to implement secondary datacenter in hosted facility; Managed the effort to later move the hosted solution to the new secondary internal datacenter; Responsible for operations in both datacenters

o   Introduced and Implemented Voice over Internet Protocol (VoIP) technology managing the projects from procurement to production; Delivered large Automated Call Distribution Solution (ACD) as part of divisional requirements

o   Standardized equipment, communications and vendor relation across the enterprise reducing cost and complexity, improving performance, minimizing administration and leveling the skill set required to maintain operations allowing Dolan to leverage resources across business units and divisions

o   Established Help Desk process, procedures, escalation and Service Level Agreements (SLA); Defined metrics used to track success or identify problem areas to focus on for each area; Championed the effort to Outsource level one and level two

o   Mitigated customer service issues regarding missed SLA, personnel, and system failure events; Surveyed customers soliciting feedback on service provided by support team; provided training where needed; Held final decision rights on hiring efforts

o   Renegotiated IT and telecom contracts for equipment and services saving millions of dollars during tenure

o   Delivered operational objectives through centralizing Datacenter services such as virtualization, communications, networking, storage and logical security

o   Handled vendor relationships and leveraged relationships to negotiate best pricing deals for major project purchases


o   Provided sponsorship for infrastructure projects enterprise wide as well as projects management for:

§   Bulletproof – Windows, MS Office, on DELL

§   Mitel & Nortel Voice over Internet Protocol (VoIP)

§   Central SAN Platform

§   Datacenter Build Out

§   Datacenter Operations Move

§   Geo-HA Microsoft SQL Implementation

§   Migration to Microsoft Exchange

§   VMware Implementation

o   Provided direct project management for Corporate Technology and Enterprise Technology projects

o   Directly managed three project managers – project managers were IT Management personnel whose duties included project management for their respective projects

o   Used a Matrix resource approach to staff projects using technology and business personnel both FTE and contract


o   Developed and implemented Enterprise Wide IT Sarbanes Oxley (SOx) program delivering three years of successful audits with only one control deficiency in any given year (No significant deficiencies or material weaknesses)

o   Followed SOx guidelines using Top Down Risk Assessment (AS-5) to determine SOx application with respect to IT

o   Established effective documentation standards and implemented effective internal testing regimen verifying evidence collection and strict adherence to policies and procedures as defined

o   Change Management Process owner (Gatekeeper); Established process and maintained all records associated with changes proposed to the corporate production environment

o   Performed assessment to determine the need to establish formal PCI compliance

o   Attended seminars/training to learn about how best to secure PCI related applications to reduce risk to clientele

BORN Information Services, Wayzata MN – 1998-2001

Infrastructure Consultant

CUSTOMER: (2000 – 2001)

o   PROJECT: “Be the IT Group”

§   Built entire corporate Microsoft Standard infrastructure from the ground up for internal operations all the way through to the internet point of presence.  Lights out datacenter, Servers, workstations, and network.  Deployed Microsoft Office and Norton.

§   Established standards, developed internal network, provided end user support, provided budgeting information, managed datacenter build out and managed hosting services.

§   Performed business analysis and documented business requirements during application acquisition projects.

§   Designed and implemented Disaster Recovery.  Maintained IT Disaster Recovery run-book.

§   Established Help Desk and SLAs for services.

CUSTOMER: Carlson Companies (1998 – 2000)

o   PROJECT: “Travel Mail Project (CSS/CWT)”

§   Travelled to 68 clients of Carlson Wagonlit Travel in 50 major cities within the US to convert CWT corporate office email to Microsoft Exchange platform. Provided level three support on behalf of the Carlson Shared Services engineering including troubleshooting application and infrastructure issues. Assisted with hands on operational duties as well as site visits, user interaction, documentation and application issue remediation.

o   PROJECT: “Curtis L. Carlson Memorial”

§   Organized the team, created a memorial website to Curtis L. Carlson upon the day of his passing, and splashing it to EVERY Carlson Company user upon login. Worked with the designers and the developers to give life to what the Carlson Family (Marilyn Carlson-Nelson) conceptualized to be a lasting tribute to Curtis’ legacy.

o   PROJECT: “Year 2000 Compliance for Carlson Family Office”

§   Lead the team in the transition of Carlson Family Office applications to a status of Year 2000 Compliant Environments. Certified applications based on compliance with Year 2000 guidelines and industry standards. Lead test teams through the entire life cycle of Year 2000 Compliance Testing.  Provided Year 2000 Compliance related technical profiles, test plans, waivers, test procedures, and test results to project lead, application owner, and department manager.




University of North Dakota, Grand Forks, ND

·  Bachelors of Business Administration

o    Major:  Information Technology Management

·  Bachelors of Science in Education

o    Major:  Business and Vocational Education